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TLC Customer Charter

We value our customers and respect the trust they have shown by placing their legal documents in our hands for the purposes of translating and legalising.

Our aim is therefore quite simple.

To deliver a service, which repays that faith through attention to detail, support and advice, keeping you informed throughout the process and ensuring after-sales you are 100% happy with the service you have received.

We will do this by:

  • Issuing quotes by the end of the next working day
  • Courtesy call to answer any questions regarding the quotation
  • Only request payment upon receipt of your documents
  • Update messages during the translation and legalisation process
  • Despatch notification
  • After-sales customer service call
  • Customer satisfaction review opportunity

If there is something you think we have missed and believe it would enhance your experience with TLC, please do let us know, as your comments and opinions matter to us.