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Invest in Bath interview with TLC UK

The Economic Development Service of Bath and North East Somerset Council is dedicated to supporting local business growth and development in the Bath and North East Somerset area. They offer a range of support to local businesses through the Invest in Bath website, directly and via local business networks and partnerships.

Just down the road from TLCUK's Bristol office they recently interviewed managing director, Darren Elliott about TLCUK's recent expansion and development plans and about the help and advice from UK Trade & Investment...

Darren Elliott with Mike Brodin, UKTI

Started in 1995 as The Spanish Translation Bureau, after nearly twenty years of trading, The Translation & Legalisation Company is now a leading provider of translations services in the region with exciting plans and ambitions for the future.

Still independently owned and run by Darren Elliott, Founder and Managing Director, the business has come a long way from its initial focus of translating and legalising documentation required to get married abroad. Today its range of services covers supplying certified translation services for individuals wanting to work or study in the UK, providing interpretation services, including booth and audio equipment hire.

Capitalising on its success in supporting private customers nationwide, in 2013 with the help and advice from UK Trade and Investment (UKTI), the business extended its services to corporate clients looking to tap into new international markets by registering a company overseas, buying or renting a property or recruiting staff abroad.

This new commercial focus is already bringing in new business from across the UK and overseas and to support its export development plans TLC UK commissioned an Overseas Marketing Intelligence Service (OMIS) report on Mexico to help establish the best route to market. With ongoing support from the UKTI, a trade mission is planned and work is underway to determine the best business model to use, with the intention to open a business activity locally based in Mexico next year.

Operating from bases in London and Keynsham, TLC UK has an in-house team of ten, covering client account management, translation, administration and customer service. The team comprises qualified, trained professionals with expert industry knowledge in niche fields who are supported via enduring connections with key partners in the Association of Translation Companies (ATC), the Spanish Chamber of Commerce GB and the British Chamber of Commerce in Spain. Its ISO9001 registration for quality is also testament to its commitment to excellence in its field.

Client satisfaction is evident from the wealth of website testimonials and include one from TUI Travel Group which uses TLC UK for clients marrying abroad. One case study clearly sets out the benefits TLC's services brought to a commercial client looking to set up a trading entity in Spain.

Darren cites their client-led approach and meticulous project management process as key to their success : "Every assignment, project or commission is tailored to the client's needs and follows a demanding quality plan, with revision, proofreading and reviews all coming as standard. Due to the legal nature of the work we do, quality control is imperative and I feel it is this attention to detail combined with our wide range of services and excellent client relationship management that has allowed our business to grow and develop."

Reflecting on his experience with UKTI, Darren adds: ‘Mike Brodin, with his expertise and knowledge has meant as a business, TLC UK is actively pursuing export as part of the company's growth plans. The advice, next steps and support structure is brilliant.'

With Darren's drive and passion for his business, the future is bright for TLC UK. While retaining its core strengths as a translation agency, its new message sets out its ambitions:
'TLC UK - helping people marry, trade, work, study and live abroad'.

Source: Invest In Bath
Websitte: http://www.investinbath.co.uk
Telephone: 01225 396304